Frequently Asked Questions
Q: How can I earn points with Lootup?
A: Lootup members can earn points in a variety of ways! Members can take surveys, install mobile applications, play games, watch videos, sign up to partner websites, participate in giveaways and contests, redeem free promo codes, and even earn recurring commission on any referrals that you send to Lootup!
Q: What can I redeem my Lootup points for? Are there any minimums?
A: Lootup members can redeem their points for Gift Cards, PayPal cash, or cryptocurrency, with minimum redemptions as low as $1.00!
Gift Cards - $1.00
PayPal - $1.00
BitPay - $5.10
Q: Are there any fees associated with redeeming points?
A: For Gift Cards and PayPal payments, there are no fees associated with redeeming points. If you select to redeem cryptocurrency via BitPay, there is a 1% fee associated with redeeming to your BitPay account.
Q: Once I redeem, how fast will I receive my rewards?
A: At Lootup, we make every effort to issue reward payments as quickly as possible. All gift card and PayPal redemptions are processed and paid within 2 business days from the date the redemption is made. All BitPay payments are made within 5 business days from the redemption date. Business days exclude weekends and US holidays.
Q: What are the benefits of completing my Market Research Profile?
A: In addition to earning 50 points for completing your profile, by filling out your profile accurately and completely, we can provide you with higher paying, best matched surveys for you to participate in!
Q: Does Lootup provide free point giveaways?
A: Lootup members can access free point giveaways every single day!
Spin the Wheel... daily for your chance to earn up to 500 free points, or up to a 50% earnings boost on all points earned that day.
Free Giveaways... enter at no cost for the chance to win tons of points.
Promo Codes... Subscribe to push notifications and frequently receive promo codes to redeem free points or earnings multipliers.
Refer Friends... earn up to 15% of your referral's lifetime earnings.
Q: Does Lootup delay crediting for any offers?
A: Most offers and survey completions will instantly credit to your account, however, offers over a certain dollar amount threshold may be delayed up to 14 days. Your pending completions will be visible on the Points History Page. Please allow up to 24 hours for crediting of any offers before filing a support ticket.
Q: How do I file a support ticket for non-credited offer completions?
A: Navigate to the Points History Page and scroll down to "Click Activity". If you were not credited for an offer you believe you've completed and it has been over 24 hours, please click the blue envelope in the support column (right-most button). A member of our customer support team will investigate your concern and reach out to you via email. Please retain proof of completion, such as email confirmations to provide when asked for. The more information the better!
Q: How can I get in touch with Lootup?
A: For all account related inquiries, logged in users may contact us via the support center.
For advertising or business related inquiries, click here.